Creating your Queva account is the first step to accessing all the features that our app offers. Whether you're setting up your Queva device for the first time or simply getting started with the app, follow these detailed steps to ensure a smooth account creation process.
Step 1: Download the Queva App
To begin, you need to download the Queva app on your smartphone. The app is available for both iOS and Android devices.
For iOS Users:
Open the App Store on your iPhone or iPad.
In the search bar, type "Queva" and look for the app developed by Queva, Inc.
Tap "Download" to install the app on your device.
For Android Users:
Open the Google Play Store on your Android phone or tablet.
In the search bar, type "Queva" and find the app developed by Queva, Inc.
Tap "Install" to download and install the app.
Step 2: Open the App and Start the Registration Process
Once the app is installed, open it to begin creating your account.
Launch the App:
Tap the Queva app icon on your home screen to open the app.
Start Registration:
On the welcome screen, tap "Create Account" or "Sign Up" to begin the registration process.
Step 3: Enter Your Personal Information
To create your account, you'll need to provide some basic information:
Full Name:
Enter your first and last name. This helps personalize your experience within the app.
Email Address:
Provide a valid email address. Make sure this is an email you have access to, as it will be used for account verification and communication.
Create a Password:
Choose a strong password that you can remember. We recommend using a mix of letters, numbers, and special characters for security.
Re-enter your password to confirm it.
Agree to Terms & Conditions:
Read through the Terms & Conditions and Privacy Policy. You must agree to these before proceeding. Tap the checkbox to indicate your agreement.
Tap "Next" to continue.
Step 4: Verify Your Email Address
To ensure your account is secure, you’ll need to verify your email address:
Check Your Email:
After submitting your registration information, Queva will send a One-Time Password (OTP) to the email address you provided. This is a 6-digit code.
Enter the OTP:
Open your email and find the message from Queva (check your spam/junk folder if you don’t see it). Enter the 6-digit OTP in the app.
Verification Complete:
Once you enter the correct OTP, your email address will be verified, and you can proceed to the next step.
Tip: If you don’t receive the OTP within a few minutes, check your spam/junk folder or ensure that you entered the correct email address. If you still have issues, contact our support team at [email protected]
Step 5: Set Up Your Dog’s Profile
Now that your account is verified, it’s time to create a profile for your dog:
Enter Your Dog’s Information:
You’ll be asked to provide details about your dog, including their name, breed, age, and any specific health concerns. This information is crucial for personalizing the app’s recommendations and monitoring features.
Complete Health Questions:
Answer a series of health-related questions about your dog. This includes their medical history, activity levels, and any current health issues.
Tap "Save" to create your dog’s profile.
Step 6: Pair Your Queva Device with Your Account
If you’re setting up a Queva device, you’ll need to pair it with your account:
Turn on Pairing Mode:
Ensure your Queva device is in pairing mode. The device’s LED light will blink blue and red when it’s ready to pair.
Enable Bluetooth:
Make sure Bluetooth is enabled on your phone. The app will automatically search for nearby Queva devices.
Select Your Device:
From the list of available devices, select your Queva device. The device ID should match the one on your Queva collar.
Pairing Complete:
Once paired, the LED on your Queva device will flash green, indicating a successful connection.
Tip: Make sure that the device is fully charged before the first usage
Tip: You can also refresh the scan by pressing the blue circle arrow ''refresh''
Step 7: Connect to Wi-Fi
For the best performance, connect your Queva device to a stable Wi-Fi network:
Choose a Wi-Fi Network:
In the app, select your home Wi-Fi network from the list of available networks. Enter your Wi-Fi password if prompted.
Note: You can change your Wi-Fi network at any time by going to the settings in the app.
Step 8: Finalize Your Account Setup
Congratulations! Your Queva account and device are now set up.
Explore the App:
You’re now ready to explore all the features Queva offers. From monitoring your dog’s health to receiving activity alerts, everything is at your fingertips.
Start Using Queva:
Begin using the app to track your dog’s health, monitor activity levels, and receive personalized recommendations based on the data collected by your Queva device.